Data Retention Policy

1. Our approach

GadVerify keeps personal data only as long as it is needed to provide the service, meet our legal and financial obligations, and protect our users. This policy supplements our Privacy Policy.

2. How long we keep information

• Account information is kept while your account is active.
• Business records, including sales, inventory and customer records, are kept while the account is active and for five years after it is closed, in line with standard financial record keeping. Payroll and billing records are kept as required for financial and tax purposes.
• Device reports remain on record so that a device's status stays accurate and verifiable. Resolved reports are kept as part of the device's history.
• Receipt links sent to customers stop working after 30 days. The receipt itself stays with the business's records.
• Identity reviews, made when a device's details do not match our records, are kept with that device's history.
• Location records are kept for 12 months and then deleted, unless they relate to an open stolen device report.
• Security records, such as sign in attempts, are kept for 12 months to protect accounts and investigate fraud.

3. When a subscription ends

If a business subscription is cancelled or not renewed, access to business features ends at the close of the paid period, but your data is kept, and subscribing again restores full access to it.

4. Backups

We keep secure backups for disaster recovery only. Backups are retained for a limited period and are never used to restore information you have deliberately deleted.

5. Your rights

You may request a copy, correction or deletion of your personal data, subject to records we are required to keep. Contact us through our Contact page.

6. Governing law

This policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act 2023.