Refund Policy

1. Scope

This policy covers payments made to GadVerify: business subscriptions, device report fees, transfer fees and other service fees. Purchases a customer makes from a business on the platform are governed by that business's own return and refund policy.

2. Payments are final

All fees are payable in advance and are not refundable once paid, including subscription payments, automatic renewal charges, device report fees and transfer fees. This applies whether or not the service is fully used.

3. Device report fee

The report fee covers filing, verifying and managing your report and is not refundable, whatever the outcome. If your device is returned through GadVerify, our office pays the finder's compensation; you pay nothing further.

4. Subscriptions and automatic renewal

When you cancel or turn off automatic renewal, you keep access until the end of the period already paid for, and no further charges are made. We do not provide partial refunds for unused time. To avoid the next renewal charge, turn off automatic renewal before your new period begins. Your business data is kept after cancellation, and subscribing again restores full access.

5. Billing errors

If you were charged in error, for example charged twice for the same period, contact us through our Contact page with the date and amount. Once we confirm the error, we refund the amount to the original payment method through Paystack. Please contact us before raising a dispute with your bank so we can resolve it quickly.

6. Governing law

This policy is governed by the laws of the Federal Republic of Nigeria.